Job Description

Compensation: $25/HR

Location: Lubbock TX

Contract (3months +) W-2 only

We are seeking a reliable and customer-focused Technical Support Specialist. This entry-level role is essential for providing first-line technical assistance, ensuring prompt resolution of user issues, and maintaining smooth operations across our user base. The ideal candidate thrives in a structured, fast-paced environment and excels at assisting non-technical users with patience and professionalism.

Key Responsibilities

• Provide initial IT support and troubleshooting for hardware, software, desktop applications, and remote access issues.
• Manage user account access, including password resets and basic troubleshooting related to Active Directory, Windows login issues, and Multi-Factor Authentication (MFA)/Single Sign-On (SSO) workflows.
• Act as the primary point of contact for all incoming technical requests via phone, email, and ticketing system.
• Document, track, and monitor problems to ensure timely resolution and escalation to the appropriate team when necessary.
• Maintain a high level of customer service and clear communication throughout the support process, ensuring non-technical users feel supported.

Required Qualifications

• 12 years of relevant experience in an IT support role, such as Help Desk, Desktop Support, or Classroom Support.
• Basic working familiarity with Active Directory and general Windows login troubleshooting.
• Familiarity with standard MFA/SSO workflows and user access management.
• Excellent customer service and communication skills; demonstrated ability to assist non-technical users calmly and professionally.
• Must be reliable, punctual, and comfortable working within fast-paced, structured, and goal-oriented environments.

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