Job Description

Job Description

Dispatcher – Window and Door Field Service in Venice, FL.

Schedule: Monday thru Friday from 7:30 to 4:00 ;

Compensation Range: $ - $ (depending on experience)

As a Dispatcher – Window and Door Field Service, at PGT Innovation (Part of MITER Brands) you’ll play a key role in coordinating service technicians and ensuring timely, efficient, and high-quality service delivery. You’ll manage scheduling, communication, and logistics to support our commitment to customer satisfaction and operational excellence.

🏢 Join MITER Brands™ – Where Innovation Meets Craftsmanship. MITER Brands™ is more than a window and door manufacturer—we’re shaping the future of residential living. As the powerhouse behind trusted names like Milgard, MI Windows & Doors, and PGTI, we’re one of the nation’s largest suppliers of vinyl windows and patio doors, with state-of-the-art facilities across the country. 

Responsibilities

• Receive service requests from processors and determine technician needs.

• Scheduling appropriate service techs and coordinate multi-tech jobs.

• Open service lists, prioritize older and urgent cases, Logistics Planning Map service locations and communicate availability to customers.

• Communicate with techs regarding job outcomes, site issues, and part orders.

• Monitor techs’ time off, redirected time, and cross-area support.

• Request parts, close services, and balance workloads across teams.

• Identify root causes and prioritize tasks effectively.

Qualifications

• Strong organizational and communication skills

• Proficiency with Outlook and scheduling tools

• Ability to work independently and collaboratively

• Office-Based Frequent sitting, walking, and standing in a typical office setting.

• Manual Dexterity Regular use of hands and fingers for office equipment.

• Communication Oral and auditory capacity for phone and in-person interactions.

• Attendance Consistent daily presence required to maintain service levels.

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

- Three comprehensive Medical plan options

• Prescription

• Dental

• Vision

- Company Paid Life Insurance

- Voluntary Life Insurance

- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

- Company-paid Short-Term Disability

- Company-paid Long-Term Disability

- Paid time off (PTO) and paid Holidays

- 401k retirement plan with company match

- Employee Assistance Program

- Teladoc

- Legal Insurance

- Identity Theft Protection

- Pet Insurance

- Team Member Discount Program

- Tuition Reimbursement

- Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

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