Job Description

divh2Front Desk Receptionist (Bilingual)/h2pFull-time/ppCompensation: USD 19 - USD 20 hourly/ph2Company Description/h2pNamed City and States Top Place to Work in NY (2025) Join a mission-driven mental health leader serving 15,000+ clients each month!/ppCelebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and caring for the community through both in-person and telehealth services./ppNYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture./ppWhy Work at NYPCC:/pulliWe Pay Down Your Student Loans!/liliMedical, Dental, and Vision Insurance is Paid for by NYPCC 100%/liliPaid Time Off and Company Paid Holidays/liliAnnual Rate Increases/lili403B Retirement Plan with Match!/liliProfessional Development through NYPCC Academy/liliAmazing Workplace Culture/li/ulh2Job Description/h2pThe Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling./pulliGreet and welcome clients and visitors directing them appropriately upon arrival/liliCheck clients in and out on electronic health record system/liliAnswer phones, take messages, and transfer calls as needed/liliPerform general office duties inclusive but not limited to scanning, faxing, and making copies/liliSchedule appointments for clients and conduct outreach as determined by management/liliAssist with processing referrals and intake related scheduling appointments for clients/liliProvide prescribers with both in-person and virtual support./liliAssist prescribers and other staff to ensure efficient scheduling/liliProvide daily scheduling outreach and regularly submit summary reporting data/liliProcessing of prior authorizations and obtain the required approval for medications/liliFacilitate Medical Records requests in compliance with state regulatory guidelines/liliElectronically store, accurately record patient information into EMR system/liliProvide support to all interdisciplinary teams, including clinical and medical staff/liliMaintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations/liliAssist with opening and securely closing the clinic when required/liliPerform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership/liliPerform other duties based on operational needs to provide a positive client experience/li/ulh2Qualifications/h2ulliBilingual; fluent in English and Spanish/liliHigh School Diploma or equivalent/lili1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office/liliExceptional customer service skills/liliAbility to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism/liliAbility to multi-task with attention to detail/liliWorks well in a team setting/liliAble to work well in a fast-paced environment/liliProficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint/liliWorking knowledge of MS TEAMS video meeting platform/liliAbility to perform with versatility and tact in an evolving work environment of a mental healthcare facility/liliMaintains a positive attitude and is friendly, upbeat, and has a great can do personality/liliPassionate about NYPCCs mission and values/li/ulh2Additional Information/h2pSalary: $19.00- $20.00 per hour/ppCompensation will commensurate with experience and qualifications./p/div

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