Job Title : Patient Services Representative (Call Center)

Location : College Station, TX 77840

Duration : 3 Months

Education : High School Diploma or GED

Shift Details : 8:00 AM – 5:00 PM

Specific Skills :

Answer inbound calls and electronic inquiries in a professional and empathetic manner
Register new patients accurately and compliantly in the electronic medical record (EMR)
Identify and resolve missing or incorrect patient information to ensure accurate billing and reimbursement
Verify insurance coverage or determine self-pay responsibility and provide cost information
Schedule healthcare appointments, diagnostic tests, and ancillary services according to clinic and provider guidelines
Interpret physician orders to ensure correct scheduling
Communicate appointment details, preparation instructions, paperwork, and payment expectations
Document patient-related clerical and clinical messages for providers and administrative staff
Identify emergent patient situations and coordinate immediate triage
De-escalate upset callers and escalate priority issues when appropriate

Call center experience required

General Description:

The Patient Access Representative is responsible for professionally and efficiently handling inbound calls and electronic requests from patients, family members, and external partners. This role supports patient registration, appointment scheduling, insurance verification, and issue resolution while delivering excellent customer service in a fast-paced healthcare call center environment.

Experience dealing directly with patients is required.

Immediate start, Shift work,