Job Description

Join Our Team!

• $65,000 - $75,000 / year
• Opportunity for quarterly bonus and year-end super bonus
• Comprehensive Benefits Package
• Career Progression Opportunities

Are you an experienced food service professional with a passion for high-volume, a stickler for food safety, and a knack for leadership? We want you!

Join us in the Pittsburgh International Airport (PIT) for our  General Manager role at Shake Shack!

What You’ll Do:

• Manage All Front of House and Kitchen Activities: Manage, supervise and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provide feedback including disciplinary action.
• Focus on the Food:  Ensure food quality and standards; maintain recipe adherence and portion control, ensuring compliance with company and food safety specifications.
• Cost Control: Optimize food and labor costs to maximize profitability.
• Lead and Develop the Team: Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and Team Member assignments. Implement and maintain guest service standards and brand specifications fostering a collaborative and efficient work environment.
• Systems and Processes: Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
• Merchandising and Displays:  Maintain all merchandising standards, display presentations and signing standards and monitor inventory levels.
• Office Management: Handle tasks such as management of funds and media, receiving, inventory, purchasing, team member scheduling and payroll.
• Forecasting and Budgeting:  Assist in monitoring sales performance through the analysis of sales reports and comparison shopping.

What We’re Looking For:

• Educational Background:  High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
• Experience & Technical Training: Minimum 4 years restaurant management experience in a General Manager role required. Full-Service Restaurant with Bar General Management experience required. Culinary background is desirable.
• Other Technical Skills:  Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills:  Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

Why Join Us?

• Dynamic Environment:  Work in the fast-paced and exciting setting of a major airport.
• Growth Opportunities:  Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world!
• Competitive Compensation: $65,000 - $75,000 + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program, and more!

Diversity Statement

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

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