Job Description
Spa Manager
Reports to: District Manager, Corporate Spas
Location: Denver
Travel: Minimal travel required
FLSA Status: Salaried, Exempt
Shift Type: Full-Time
Purpose
The Spa Manager role is an important responsibility as this person oversees the many working parts of the location. To be successful in this position requires an individual who has a range of skills including strong business acumen, driving revenue and overall profitability in a spa environment, handling personnel matters such as hiring, training, conducting performance reviews, and delivering feedback. They should possess leadership skills and be able to create a positive work culture that produces well-rounded, loyal, and productive team members. The Spa Manager must be able to approach all tasks with organization and intent, taking “ownership” of the spa operations including understanding and driving the financial aspects of the business. It is important that they present a professional image, representing Woodhouse as a luxury spa with a high standard for 5-star guest service in every interaction. Experience in guest relations and massage/salon/spa or hospitality management is necessary.
Description
Role expectations include meeting/exceeding key performance indicators (KPIs), facility management, maintaining supplies and overseeing inventory processes and controls, ensuring guest satisfaction, recruiting and training, and employee coaching and development. The Spa Manager is responsible for upholding all Woodhouse Spa standards that are set forth in the Operations Manual and shall strive each day to exceed guest expectations.
Responsibilities
Skills
Compensation
The salary range for this role is $60,000 to $70,000 annually, commensurate on experience. This role is eligible for a
competitive, monthly bonus structure. The bonus structure will be further clarified and discussed during the interview
process. All bonuses are subject to board approval
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