Job Description
Job Description
Job Description
Spa SupervisorBolt Farm Treehouse | Whitwell, TN
Got a superstar in mind? Send them our way! If we bring them on board, you win up to $1,000!
- Position Type: Full-Time
- Department: Spa Co I Location: 600 English Cove Rd, Whitwell, TN
- Reports To: Guest Experience Driver
- Schedule: 5 days/week, flexible schedule including weekends and holidays
About Us
Bolt Farm Treehouse is a nationally renowned, mountaintop retreat redefining luxury outdoor hospitality. We create unforgettable experiences that spark deep reconnection with self, nature, and loved ones. From proposal-ready moments to personalized wellness rituals, every detail is designed to deliver awe, emotional elevation, and transformative magic. As an AI-first company, we automate the busywork so our team can deliver presence, excellence, and heart.
Company Core Values
- Best Is the Standard – Excellence is the only acceptable outcome
- All-In Ownership – You own problems and results. No blame, no excuses
- Move Fast, Work Smart – Build and iterate quickly without sacrificing quality
- Wow Every Guest – Deliver unforgettable moments that transform lives
Position Summary
As Spa Supervisor, you are the heartbeat of our luxury wellness experience. Your role blends warm hospitality, operational precision, and real-time leadership. You’ll guide every guest journey from arrival to departure while training and leading a high-performing spa host team. This is not middle management—it’s a hands-on, guest-first leadership role in a flat, AI-powered organization.
Why Join Us
- Competitive Salary & Incentives: Be rewarded for your leadership and success
- Innovative Environment: Join a brand setting new standards in luxury outdoor hospitality
- Wellness Lifestyle: Align your career with a company that values wellness and nature
- Growth Opportunities: Professional development within a fast-growing company
- Creative & Supportive Culture: Work in a collaborative environment that encourages innovation
Key Responsibilities
- Deliver unforgettable 5-star guest experiences at every spa touchpoint
- Lead spa hosts, ensuring daily service flow and team excellence
- Manage spa scheduling, inventory, and cleanliness to luxury standards
- Resolve guest issues on the spot and elevate retention, reviews, and spend
- Train new hires to full system fluency within 30 days
- Drive upsells and retail through personalization and proactive engagement
Qualifications
- 2+ years in hospitality, spa, or wellness experience
- Strong leadership and team coaching skillsHigh emotional intelligence and guest empathy
- Tech-comfortable (AI tools, scheduling platforms, CRM)
- Available for weekends, holidays, and peak seasons
Standard Application Process
All applicants must complete our standard process, which includes:Uploading a short videoCompleting assessmentsBasic comfort with technology is required for these steps.
*Payout applies after your referral has been with us for 6 months.
Job Tags
Full time, Flexible hours,