Principle duties and responsibilities

Provide content strategy to ensure relevant content is delivered contextually

Collaborate on a content roadmap and conduct content audits
Establish and maintain operational processes and procedures for managing content requests and delivery
Lead content governance and implementation of best practices at an enterprise level
Work with product stakeholders and bring them along as you provide content to ensure messaging is optimized and successful
Coach and mentor others on content strategy best practices
Create documentation based on user groups to understand the tone and voice -
Artifacts you will deliver scripts content strategy knowledge base articles and content embedded within the product All youll need for success

Minimum qualifications -education and prior job experience

Bachelors degree in English journalism technical writing or equivalent experience / training
5 years creating and executing digital content strategy across multiple channels
Extensive experience planning for and developing useful usable content including instructional text error and confirmation message taxonomy and SEO

Preferred qualifications - education and prior job experience

Masters degree in English journalism or technical writing
Experience using a content management or knowledge management system and agent-facing applications
Experience with technical projects involving AI / machine learning
Travel industry experience

Skills licenses and certifications

Superior writing editing and proofreading skills:

You understand the importance of clearly and concisely communicating for digital channels.
A proven track record of collaboration across product and UX teams:
You can translate complex concepts into easy-to-understand interactive experiences.
A passion for creating great digital user experiences with actionable knowledge of the digital landscape:
Keeping up with industry and user trends emerging technologies and best practices and trends is fun for you.
You're able to influence decision makers.
A passionate advocacy for effective user-friendly communication
You can talk about the importance of consistent messaging across multiple channels and make a case for a strategic approach to content delivery.
Collaborate with multiple stake holder groups to gain alignment and input related to content needs.