Job Description

Overview

Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.

Why join THIS team?

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do:

• Convert incoming customer calls into booked service appointments.
• Knowledgeably prioritize calls according to importance and urgency
• Respond to customer requests, resolving issues and promoting the brand.
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary
• Receive emergency and non-emergency calls and record significant information as necessary
• Knowledgeably prioritize calls according to importance and urgency
• Monitor field technicians in order to effectively prioritize their schedules and use of time

What you bring:

• Previous customer service experience
• Strong attention to details

Schedule

• Tuesday-Saturday
  • Tues-Fri, 9am-6pm
  • Saturdays, 7am-4pm

Who WE Are:

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!

If this sounds like something you would like to join for a long-term career move, apply today!

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